Terms and Conditions
This page sets out Terms and Conditions of doing business with Rich Tone Music Ltd.
If you purchase an item from us, it will be from:
Rich Tone Music Ltd
64-82 Broadfield Road, Sheffield
S8 0XL , United Kingdom
Telephone: 0114 362 7777
VAT Number: 870 3855 09
Photography and Product Specifications
Due to quantities of listings we may use library photography of previous stock items. The item photographed may not always be the specific one you will receive.
If you have a specific instrument/serial number requirement please contact us in advance of purchase to check. While we use reasonable efforts to include accurate and up-to-date information on our website, photography may be supplied by the manufacturers and specification is subject to change at any time.
Payment must be received in full before Rich Tone Music will dispatch any goods. All Prices are quoted in UK Pounds (£) and include all Taxes & VAT- Payment will only be accepted in UK Pounds (£).
We accept the following forms or payment:
- Credit/Debit card
- Bank Transfer
- Cash (in-store only)
We do not accept:
- postal orders
We do not take any responsibility for any import taxes, customs charges or administration fees payable on orders made outside of the European Union zone.
Responsibility for ownership of the goods passes to purchaser once Rich Tone Music have delivered them.
We can only deliver goods to the same address to which the credit/debit card used to pay for the goods is registered. Options for alternative delivery addresses can be provided during the checkout pages via the website depending on method of payment.
Unless otherwise advised, delivery will be made by UPS or DPD courier service and will usually be delivered during next working day or via Royal Mail which is around 2/3 posting day’s delivery time.
The charge for delivery will be shown during the checkout process before you transmit your details over our secure server.
All deliveries are subject to stock availability.
Damages/shortages must be notified within 1 working day of delivery. You may be asked to supply photographic evidence of any damage.
eBay Buy It Now
All customers ordering via eBay and clicking Buy It Now have 48 hours to pay for the item. We have items listed on many channels and reserve the right to sell to those customers who pay for the item first.
Voucher codes cannot be used in conjunction with any other offer, finance or discounts. Third party website discount codes cannot be used through www.richtonemusic.co.uk
When you place an order to purchase a product from www.richtonemusic.co.uk, you will get a sale confirmation e-mail which details the specifics of your order. This is for orders placed on www.richtonemusic.co.uk, via our Ebay shop and through Amazon Marketplace.
Your order is accepted and a contract is formed between www.richtonemusic.co.uk and you when we despatch the goods you have ordered and not before. Any products not on the dispatch confirmation E-mail do not form part of that contract.
Cancellation of Orders - Procedure
Cancellation requests must be emailed to us [HERE].
Whilst every effort will be made to cancel the dispatch of an item, please note that we cannot guarantee that order cancellations can be made if after 2pm on the day of dispatch.
Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or mis-described by the seller.
Returns and Refunds
Return requests must be emailed to us [HERE]
Special Order Items
The Consumer Contract Regulations 2013 does not apply to these items for any reason. Contractual defect and warranty conditions of sale do apply.
A Special order item is any order which has been specified or customised to the customer’s specifications. This also includes any item which is not typically stocked by Rich Tone Music and has been ordered in at the request of the customer
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.
During the expected lifespan of your product you're entitled to the following:
- Up to 30 days: If your goods are faulty, you can get a refund
- Up to 6 Months: If it can't be repaired or replaced, then you're entitled to a full refund in most cases however you have to give the retailer one opportunity to repair or replace any goods which are of unsatisfactory quality, unfit for purpose or not as described.
Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
- New items come with a 12 month warranty unless otherwise specified or extended by manufacturer (this does not include strings or valves which have a limited warranty period).
- All 2nd hand items have a 30 day warranty unless otherwise stated
- This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser.
- Orders for software products or hardware that includes software as part of the package, cannot be refunded once the software has been opened.
- Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.
- If further clarification is required on our Returns Policy regarding software and audio/video content, please email us [HERE]
- Items where there may be a hygiene concern if the product is used (e.g. microphones and earphones) may only be returned/exchanged if the packaging is factory sealed and unopened.
Consumer Contracts Regulations
Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it.
In accordance with the Consumer Contracts Regulations, any goods can be returned for any reason within 14 days after cancellation to return for a refund. Returned goods must be in their original condition and packaging. Please note, however, that this does not apply to items bought in store/in person.
The Consumer Rights Act means that customers are obliged to return items in the same conditions as they were received and as if they had looked and tried out as if in a shop environment - Consumers do not have the legal right to any remedy for problems caused by them damaging or misusing the goods, accidently or otherwise.
Refunds can only be made by the method originally used to pay for the goods. Refunds are processed as quickly as possible and normally take 3-5 working days to show on customer's account.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
If you purchase a new product from Rich Tone Music, we can accept back your old product and will recycle it for you under the W.E.E.E scheme.
This service is provided on a like for like basis i.e. the new item is a replacement for the item you are leaving with us. If you purchased in store - you can drop off the old item for recycling up to 28 days from the date of new purchase.
Mail order and Internet Customers - for an additional charge we can collect the new item when you’re new item is delivered – please contact us at firstname.lastname@example.org and we can arrange for your item to be recycled under this scheme
We take customers' privacy and confidentiality very seriously so Rich Tone Music Limited does not disclose buyer's information to any marketing third parties and takes every step to protect customer's data.