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Customer Support

Welcome to the Customer Support Section of our web site. Here we aim to include a range of resources to help our prospective and existing customers have a pleasant and informed buying experience with us.

We currently have the following sections for your perusal.

  • Brands
    This section will have detailed information about the brands we specialise in here at Rich Tone Music. Whether it be brand history, quirks of a particular range, and some general guidance on what the instruments are like overall and even our team's general opinion on the range.
  • Frequently Asked Questions
    This section will contain a range of the most popular asked questions - and their answers.
  • Returns
    If you would like to return an item, you can request a return authorisation using this form.
  • Fender Authorized Dealer - Rich Tone Music  Sheffield, UK
  • Charvel Authorized Dealer - Rich Tone Music  Sheffield, UK
  • Jackson Authorized Dealer - Rich Tone Music  Sheffield, UK
  • Gretsch Authorized Dealer - Rich Tone Music  Sheffield, UK
  • Takamine Authorized Dealer - Rich Tone Music  Sheffield, UK
  • EVH Authorized Dealer - Rich Tone Music  Sheffield, UK
  • Squier by Fender Authorized Dealer - Rich Tone Music  Sheffield, UK
  • Guild Authorized Dealer - Rich Tone Music  Sheffield, UK