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Shipping & Delivery

This page summarises shipping and delivery policies offered by Rich Tone Music.

Approximate Delivery Schedule (UK only)

Order before 12pm on a weekday and the item (if in stock) will be dispatched the same day and arrive the following working day.

So order by 12pm Monday for delivery Tuesday.
Order by 12pm Friday for delovery Monday - the next working day.

Exceptions to the Rule
Scotland - areas north of Glasgow, Highlands, Aberdeenshire, Dundee, Inverness and remote border areas are currently running at 48 working hours for delivery.

Remote and Island Locations in the UK may take longer to around 5 working days.

Bank Holidays - should not be counted as working days.

Christmas - shipping schedule will be posted. As a general rule - order as early as possible to avoid disappointment.

Saturday Delivery
Saturday Delivery is available to many UK locations at additional cost.
Please call our sales team on 0114 362 77 77 to discuss your requirements.

Shipping Companies

  • We use UPS or DPD for our bulky and heavy items - Guitars, Basses, Acoustics, FX, Amps, PA etc etc. These carriers offer excellent tracking facilities across most of the world.

  • For smaller items shipping free of charge, cables, straps and other misc accessories, we will use Royal Mail standard mail.

Delivery Policies

Billing/Alternative Address

As a strict guide, we only deliver to the registered card holders address. This is to maintain card security for everyone.

This is especially true for people wishing to pay by card over the phone. Please do not be offended if we refuse an alternative address. Sadly, the nature of the world and our industry makes guitars and amps a target for thieves.

There ARE SOME SITUATIONS WHERE ALTERNATIVE ADDRESSES CAN BE CATERED FOR

  • Pay with Visa Card via the web site and complete VERIFIED BY VISA.
    Your order will enter Fraud Review - if successful we can utilise the delivery address.

  • Pay with Pay Pal via the Web Site.
    This will allow you to select a pre-registered alternative address that you have set up on your Pay Pal account. Just like eBay. We will send it to wherever Pay Pal tells us to.

  • Pay with Direct Bank Transfer via the web site.
    You will have to manually log into your internet banking to wire the funds to us. But as soon as this money has cleared, we can ship the goods to wherever you wish. Delivery address should be entered right at the start of the check-out process.

Receipt of Goods

UPS will attempt 3 deliveries to your address. On the 3rd attempt, they will leave a card so you can make arrangements to collect in person or re-organise delivery.

The item will have to be signed for. Leaving a note asking the driver to leave behind the house, on the front step or similar will not be followed by the driver.

Heavy Items - Pianos

We use a courier delivery service for all our pianos, keyboards, guitars and drum kits. They will not (usually) take it indoors, into specific rooms or upstairs for you.

Timing of delivery

Deliveries will be any time between 9am in the morning and 5pm in the evening. No special arrangements for timing can be made.

Express - pre 12noon deliveries can be arranged over the phone for a considerable premium.

Restricted Shipping Zones/Brands

Germany - No Tokai Shipments


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