Introduction
By purchasing an item from us you are agreeing to the terms and conditions below.
If you purchase an item from us, it will be from:
Rich Tone Music Ltd
143 Bocking Lane
Sheffield
S8 7BN
UK
(0114) 283 99 38
Photography
Due to quantities of listings we may use library photography of previous stock items. The item photographed may not always be the specific one you will receive. If you have a specific instrument/serial number requirement please phone IN ADVANCE of sale to check availability.
Payment
Payment must be received in full before Rich Tone Music will dispatch any goods.
Delivery
Responsibility for ownership of the goods passes to purchaser once Rich Tone Music have delivered them.
We can only deliver goods to the same address to which the credit/debit card used to pay for the goods is registered, except in cases where payment has been made by cheque, postal order or bankers draft, and the funds have cleared fully against our account. This is to help combat fraudulent activity and given the expensive nature of our products is safest for everyone.
Unless otherwise advised, delivery will be made by UPS courier service or Royal Mail for smaller items, and will be delivered between 9am and 5pm.
The charge for delivery will be shown during the checkout process before you transmit your details over our secure server.
All delivery is subject to stock availability.
Damages/shortages must be notified within 1 working day of delivery.
Our contract
When you place an order to purchase a product from www.richtonemusic.co.uk you will get a sale confirmation E-mail which details the specifics of your order. This will stand true for orders placed on www.richtonemusic.co.uk and via our Ebay shop on www.ebay.co.uk. All orders should be deemed to be accepeted once confirmation of dispatch has been emailed to the customer. Any products not on the dispatch confirmation E-mail do not form part of that contract.
Cancellation of orders - procedure
You can cancel an order before payment has been taken completely free of charge.
Cancellation requests must be sent to sales@richtonemusic.co.uk. This is best achieved by replying to your sales confirmation E-mail which details the specifics of your order.
Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.
Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition.
7 Day Money Back Guarantee
In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 7 working days for a refund, less carriage costs. Returned goods must be in their original condition and packaging. If you decide that you do not wish to keep an item you can either return it to us yourself, or contact us and we will arrange collection.
Refunds will be NETT of the UNSUBSIDISED cost of outbound and inbound shipping to recoup charges incurred. Charges can be calculated at www.ups.com using their quote system. All items must be fully insured to their full value. e.g. The total UPS.com quoted price of shipping to and from your address (fully insured) will be deducted from your refund total.
Please Email or call before ordering if you have any queries about return charges.
Please note that this Money Back Guarantee does not apply to software that has been opened (see below) or hardware that includes software as part of the package, where the software component has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.
IMPORTANT - Hire Charges (Returns Of Exclusive Items, Special Deals, Special Order Items)
Unique and difficult to get hold of items OR Exclusive offers and deal price items may be subject to a hire charge if taken for several days and wish to be returned if simply not to taste. This will be calculated on a daily basis and confirmed by phone and in your returns confirmation E-mail.
Returns and Refunds
Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately and normally take 3-5 working days to show on the customer's account.
Goods that have been altered from their original condition in any way cannot be returned.
Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
Faulty Goods: Within 28 days of the date of delivery, we will arrange for the collection and replacement of faulty goods. Outside of 28 days from the date of delivery, we will arrange from the return of faulty goods from us to the manufacturers for repair, under the terms of manufacurer's warranty. This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser.
Orders for software products or hardware that includes software as part of the package, cannot be refunded once the software has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened. If further clarification is required on our Returns Policy regarding software and audio/video content, please email: sales@richtonemusic.co.uk
The above Terms and Conditions do not affect your statutory rights.
